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Empower agents and employees to quickly resolve customer inquiries from inbound chat, SMS, and voice calls with advanced queueing, IVR and skills-based routing.

Automate routine tasks, encourage best practice adoption and improve agent performance with conversation summary, guidance and coaching features designed to benefit agents and consumers.

Integrate digital, voice and AI technologies with cloud-based systems to ensure secure communication across channels, including internet-based voice services, session initiation protocol trunking, public switched telephone network and essential messaging.