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BEST-IN-CLASS Capabilities

Dispute Expert


Bring efficiency and consistency to the dispute experience – making things easier for you and your cardholders – with Dispute Expert³§²ÑÌýfrom º£½ÇÆƽâ°æ

KEY FEATURES

  • Operate in an agile environment that lets you adjust and scale as needed on an end-to-end, fully integrated platform.

  • Utilize automation and standardization of back-offuce tasks and simplify process workflows.

  • Offer self-service capabilities and a 360-degree case view to ensure accountholders have a complete picture of their situation.

  • Access robust reporting capabilities and leverage network timers, provisional crediting and financial institution-branded letter templates to connect with accountholders.

  • Receive early alerts and route disputes through Ethoca and participating merchants to simplify and accelerate resolution within your existing Dispute Expert workflow.

Tools to streamline disputes


01

Rapidly respond to changing market conditions, cardholder demand and network requirements with a flexible platform.


02

Reduce errors and improve productivity with automation and more efficient, consistent case management.


03

Meet accountholder expectations for intuitive, efficient digital experiences.


04

Create more compelling consumer communications and use data to understand accountholders.


05

Improve the customer experience while reconciling disputes faster and reducing under-the-limit write-offs.Ìý

Simplify the dispute management experience

Use Cases

Learn about our dispute solutions
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Dispute Expert Select

Make use of our most comprehensive level of service, including end-to-end servicing of a dispute from cardholder intake to resolution.

Dispute Expert Choice

Keep cardholder interaction in your hands with a seamless hand-off to º£½ÇÆƽâ°æ for dispute decisions and network management.

Dispute Expert Toolkit

Provides access to the robust tools for self-service management by your own dispute team.
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Deliver service excellence and differentiate your financial institution in a crowded market

Learn more about contact center technology

Discover insights related to dispute expert

BROCHURE
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Streamline and simplify the dispute experience

Disputes are time-consuming and costly to your financial institution. A compliant, efficient, agile process is imperative.
POINT OF VIEW PAPER
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A powerful point of contact

Call center services provided by financial institutions are crucial right now because consumers have so many choices about where, when and how to conduct financial activity.ÌýÌý
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Ready to get started?

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