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Dispute Expertâ„¢: Ethoca Alerts
Designed to support a more efficient and consistent dispute experience for financial institutions and their cardholders.
| Fully integrated, flexible platform Operate in an agile environment that lets you adjust and scale as needed on an end-to-end,Ìýfully integrated platform to rapidly respond to changing market conditions, cardholderÌýdemand and network requirements with a flexible platform. |
| Fast-tracked dispute resolution Receive early alerts and route disputes through Ethoca and participating merchants toÌýsimplify and accelerate resolution within your existing Dispute Expert workflow. This canÌýimprove the customer experience while reconciling disputes faster and reducing under-the-limit write-offs. |
| Automation and standardization Utilize automation and standardization of back-office tasks and simplify process workflows,Ìýwhich can reduce errors and improve productivity with automation and more efficient,Ìýconsistent case management for greater operational efficiency and reliability. |
| Enhanced self-service Offer self-service capabilities and a 360-degree case view to ensure accountholders have aÌýcomplete picture of their situation. This means you can meet accountholder expectations forÌýintuitive, efficient digital experiences. |
| Advanced communications and reporting Access robust reporting capabilities and leverage network timers, provisional crediting andÌýfinancial institution-branded letter templates to connect with accountholders. As a result,Ìýcreate more timely and personalized consumer communications and use data to understandÌýaccountholders. |
| Reduce chargebacks May help reduce chargeback volume and associated processing feesÌýwithin the Ethoca Alerts network, saving on costly network fees. |
Simplify the dispute management experience
Learn about our dispute expert solutions
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Dispute Expert Select
Make use of our most comprehensive level of service, including end-to-end dispute management and resolution through Ethoca Alerts, with reduced chargebacks, seamless cardholder intake and expert-led resolution processes.Ìý
Dispute Expert Choice
Keep cardholder interaction in your hands while seamlessly handing off dispute decisions and network management to º£½ÇÆƽâ°æ’s experts. Plus, set threshold limits, ensuring Ethoca Alerts can be utilized on transactions of any amount.
Dispute Expert Toolkit
Provides access to the robust tools for self-service management by your own dispute team, but without the additional benefits of Ethoca Alerts.Ìý
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