BEST-IN-CLASS Capabilities
Customer Servicing Solutions
Retain customers and increase revenue with our end to end Customer Servicing solutions, managing front office and behind the scene tasks to ensure seamless operations and real-time customer support excellence
KEY FEATURES
SOLUTIONS IN USE
Operational Excellence Real-Time Support
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Our comprehensive set of solutions offer easy to use applications that support the customer service lifecycle
Dispute Resolution Service DRS
Provides back-office disputes and fraud management teams with a leading-edge single platform for a centralised workflow and case management.听
Customer Care
Supports "Front Line" customer service agents with functions and features focused on operational efficiency and delivering quality customer experience.听
Collections Management System
Cardholder data management, debit collection and recovery efforts available within a single operational solution focused on successful collection of delinquent debit.
FEATURES
Empower your agents with our comprehensive suite of features
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Case Management
Navigate the chargeback lifecycle with our comprehensive case management system, allowing you to oversee every aspect through a centralised and user-friendly interface.
Integrated Workflow
Optimise operations with our integrated workflow solution, featuring a configurable framework ensuring a smooth and efficient process.
Automation Features
Our automation capabilities, including automatic case creation, are triggered by customer service interactions and case memos, as well as supported by streamlined processes.
Account Management
Control account adjustments through our platform, providing seamless management of account modifications for a more responsive and adaptable system.
Integrated Rules Engine
Experience a comprehensive rules engine that seamlessly integrates into your system, allowing you to define and manage business rules, ensuring optimal configuration and transaction control.
Fraud Management Workflow
Our platform features an intuitive workflow dedicated to fraud management, providing a structured process for detecting and handling potentially fraudulent activities.
External Interfaces with API Integration
Elevate connectivity with external resources using our APIs, offering a seamless connection to external document repositories for enhanced accessibility and data management.
